InfiniteWP alternative built for client-facing agencies

Glow is a leading alternative to InfiniteWP

If you were to choose the most precious commodity for any developer or agency, time would be one of the most popular. We all need more time, but it’s important for your business because it impacts your earning potential. Even tasks such as logging into a site can eat away at precious minutes. InfiniteWP has a loyal user base, but it can’t do everything. An InfiniteWP alternative such as Glow can give you back those lost minutes, and pay you in interest.

InfiniteWP has a lot going for it but Glow is the only truly all-in-one WordPress maintenance product on the market. It will supercharge your service offering and help you build a more efficient and profitable business.

Throughout the following few sections, we’ll show you why Glow is a leading alternative to InfiniteWP.

A quick primer on InfiniteWP

InfiniteWP isn’t a website maintenance product that first comes to mind, although you shouldn’t dismiss it as a second-rate tool. It has over half a million websites registered and a robust feature set that can rival almost all of the competing products.

It has a core set of features that are a practical necessity:

• • One-click admin access for client sites
  • The ability to update your sites in a single click
  • Backup and restore functionality

From there, you can expand InfiniteWP with a bunch of value-driven features, such as an uptime monitor, custom branding, client reporting, and more.

On the whole, InfiniteWP has a developer-focused approach, with caveats.

To explain further, there are lots of premium features that will help a developer or agency. For example, you’ll find Google Webmaster and PageSpeed Insights integration. There’s also a top-notch deployment suite of tools. This lets you install, migrate, and stage WordPress sites using InfiniteWP’s interface.

Though, you could argue that the feature set doesn’t go far enough. Lots of the other key features are based on third-party tools, and in some cases, they’re underwhelming.

Given the lackluster (yet standard) suite of tools, an InfiniteWP alternative needs to have much more in the bag to beat it. We’ll discuss this in more detail next.

Why an alternative to InfiniteWP could be your ticket to more spare time

Regardless of whether you’re a current InfiniteWP user, a developer who wants to offer website maintenance services for the first time, or an agency that wants to up their maintenance and support game, Glow can meet your needs.

InfiniteWP has a great selection of standard essential tools, and some good third-party integrations. Though, this can only take you so far.

Here’s a few reasons why you might be looking for a solid InfiniteWP alternative:

• • You want a website maintenance product that also helps you to run a more efficient and profitable business – not one that just gives you the technical tools to do the work.
  • You’re well aware of the pitfalls of email and want to provide a more structured and organised helpdesk support service to your clients.
  • Personalising your website maintenance product is high on your list of priorities.
  • You’re after a solution that has an excellent set of technical website maintenance and support tools at its core.
  • You want to use a product that directly enhances your client relationships.
  • You’d like a product that covers all aspects of support and maintenance, rather than a select set of available tools.

Of course, we know of a solution that ticks all of these boxes, and then some. In the next section, we’ll introduce you to Glow.

It’s time to get Glow

At its core, Glow brings client ticket support and WordPress maintenance tasks into one central dashboard.

With your website support and maintenance service, nothing is more important to your clients than the quality of the support you provide them. So we passionately believe that no WordPress management software is complete, without some kind of client support system built-in.

Here’s a few things Glow offers:

• • A support ticket system to help you provide the best possible support service to your clients. It integrates with our Reports, Time tracking and Timeline features. No other WordPress management app can offer you a built-in ticketing system.
  • All the usual technical WordPress maintenance tools, such as bulk WordPress updates, Uptime monitoring, Performance monitoring, Vulnerabilities and Backups.
  • Client Reports and our Timeline feature help you easily showcase the value of ongoing WordPress maintenance to your clients.
  • There are some helpful account management tools too, such as one-click access and Teams.
  • You can even track the time you’re spending on support and maintenance tasks, for each website you’re looking after.

In short, Glow’s WordPress management software is truly all-in-one and goes well beyond the bare minimum of competing products.

3 reasons why Glow is your next InfiniteWP alternative

As we promised, let’s look deeper into how Glow compares as an alternative to InfiniteWP. While we’ve looked at some of the benefits of Glow already, there’s lots more to consider.

First, we’ll look at what we mean by a ‘true all-in-one’ product.

1. Glow is truly all-in-one, InfiniteWP isn’t

We’ve mentioned the phrase a few times and you might be wondering what we consider an ‘all-in-one’ WordPress management app to be.

It’s helpful to explain by considering what InfiniteWP offers at a core level.

Much like Glow, InfiniteWP offers the core features you’d expect from WordPress management software:

• • Uptime monitoring
  • Automated backups
  • A robust set of security features
  • Reporting, to help showcase value to the client
  • Bulk WordPress updates
  • One-click access to clients’ sites

These are all vital and any website maintenance product worth its salt will provide them. However, we’re not a leading InfiniteWP alternative for this reason alone.

One of the biggest differences between Glow and InfiniteWP (and all the other WordPress management products on the market) is that with InfiniteWP, you’ll still need another system of some kind to handle client support requests. In contrast, we prioritise client communications, right within the app.

For starters, there’s a dedicated support ticket system built into the app so clients can reach you whenever they need. This provides you and your team with a disciplined setup to handle every client support request quickly and diligently.

Furthermore, each interaction with your client is recorded and accessible (by both your team and your client’s team) via our Timeline, Client Dashboard and Reporting features.

Also, we have Stopwatch – a way to track the custom development you do on a client-by-client basis. It’s quite likely that you offer your clients an allotted amount of time each month, to request changes and fixes on their website. Well, with Glow, you can track the usage of that time and display it to your clients too. It’s such an easy and effective way to help prove the value of your service. And if you don’t provide allotted time to clients, you can simply use Stopwatch as a way to internally track the time you and your team are spending on your clients’ websites.

2. Glow is on your client’s side too

Glow has numerous client-facing features and functionality to further help you prove the value of your service. So, here’s a quick overview:

• • Clients can raise and reply to support tickets directly from their own email, or by accessing their own Glow dashboard (branded to your agency)
  • They’re able to access and download reports that you’ve generated
  • If you’re managing more than 1 website for them, they can see a list of those sites and one-click log in to any of them, right from the dashboard
  • Time tracking, Timeline, Uptime, Backups and Performance information is all available to them as well, so they can easily see how you’re looking after their website(s) (you can turn these features on or off for each client, to customise the experience as you see fit)
  • You can add multiple team members for each client and send reports to more than 1 person at a time
  • You can also run Glow from your own domain, white label our plugin and have all comms setup to show as having come from you, not us

Our Timeline feature is a huge for helping you prove the value of your service. It integrates with all the other features and really helps your client understand why regular website support and maintenance is vital to their business.

In a nutshell, every action will be recorded, so that your client can see where their money goes. It helps you to be more transparent and keeps your clients in the informed and updated, consistently. Consequently, when combined with regular reports, you’ll have almost everything you need to keep your client convinced in your support and maintenance service, ultimately driving up your client lifetime value.

3. Glow offers a flexible and personalised experience

One thing that sets Glow apart as a InfiniteWP alternative is how personal the whole experience can be. With InfiniteWP, you’ll have a deep number of WordPress maintenance features, no doubt, but they’re all rigid in design. In other words, the feature set of InfiniteWP doesn’t account for your clients as living entities, only as a pack of features. On the other hand, Glow offers a few ways to make using the app individual for each client.

For example, you’ll likely have some kind of Service Level Agreement (SLA) with your clients, outlining, among other things, the time you’ll spend working on their website. Stopwatch is time tracking for WordPress support and maintenance service providers. It helps you to log all the time you and your team spend working on a client’s website. In simple use cases, you can offer this as proof of the work you’ve completed. On the flip side, the information Stopwatch provides will help you determine how profitable a client is, based on the work you do.

Glow is the true all-in-one InfiniteWP alternative

If you’re offering WordPress maintenance and support services, you need a time-saving, true full-featured solution for maintaining, managing, and improving your clients’ websites.

Glow is a great InfiniteWP alternative, one that offers a unique feature set that no competing product in the market can match.

To find out for yourself, sign up here or, if you’re not quite ready yet, arrange a free demo with us instead.