Knowledge Base

How to guides and tutorials to help you get the most from your Glow account.

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Changing your timezone

Add a website

UpdraftPlus backups not displaying in Glow

Glow and non-WordPress sites

Understanding support ticket email notifications

Understanding support ticket status options

WordPress updates that fail

Customise support ticket email notifications

Cloudflare is blocking Glow’s access to this website

Change Uptime alert settings

How your clients can raise support tickets

Deleting your Glow email address

Run Glow from your domain name

Disconnect Google Analytics

Disconnect Google Search Console

Integrating Google Analytics

Integrating Google Search Console

Add a website to a Reseller Agency account

Add a teammate to your account

Assigning teammates to websites

Edit your client’s company name

Changing Stopwatch settings

Creating a client report

Delete a client team member

Deleting multiple plugins for the same client

Desktop vs Mobile performance results

Downloading a client report

Edit the report schedule

How does Stopwatch work?

How to schedule reports

Raising a support ticket to a client

Recording custom work

Setting up white label features for a Reseller Agency

Show only support tickets you are assigned to

Support ticket notifications for Reseller websites

Translating a client report

Turn off report schedule

Updating core, plugins & themes in the Website Area

Understanding the website login feature

View performance scan results

Viewing my Reseller Agencies

What is the Reseller Area

What is the Client Area

What is the Website Area

Why the 'Fix Now' screen might be showing

Support ticket mailbox and forwarding

When you don’t send a client user their welcome email

Customise who receives support ticket notifications

What to do if Backups are failing

Understanding team roles

Automatic update unavailable, login to WordPress

Buying more Reseller websites

Disconnect Slack workspace

How Reseller works

Setting up Reseller

When you hit the limit of Reseller websites

When allotted time is exceeded in Stopwatch

Choosing a Slack channel for Uptime alerts

Posting Uptime notifications to Private Slack channels

Find out when a website was added to your account

Find out when a client was added to your account

How Performance monitoring works

Changing the monitoring interval in Uptime

Delete a support ticket

Delete a website

Ignore a security vulnerability

Switching between sites for the same client

Switching between your account and a Reseller Agency account

Turn off the Uptime monitor

View historical time tracking data for a website

Viewing security vulnerabilities

What happens you resolve a security vulnerability

How WordPress Multisites work in Glow

Deleting a backup

Setup Backups

View Backups history

White labelling our plugin

Add a member of your client’s team

Assign a support ticket to a teammate

Reconnecting a disconnected website

Add your logo and colour scheme

Why does Glow show 'Update in WordPress’ for WooCommerce updates?

Connect your Slack workspace

How we detect downtime on your clients’ sites

Glow is showing incorrect available update information

Removing false positives in Uptime

Viewing Uptime data

Setting up Uptime Monitor

Restore a backup when you can’t access WordPress dashboard

Change backup schedule

Downloading a backup

Take an instant backup

Update plugins for multiple websites

Using the Data Refresh feature

Add a client

Adding a new website for an existing client

Setup email forwarding for support tickets in Gmail

Why you’re not seeing any core, plugins or themes data

Finding your recovery codes

View the sites you manage for a single client

Disable Two-Factor Authentication

Generate new recovery codes

Log in with Two-Factor Authentication enabled

Setup Two-Factor Authentication (2FA) on your account

Change priority level of a support ticket

Recording time on support tickets

Viewing registered users for a client

Activating a plugin

Deactivating a plugin

Deleting a plugin

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