Assign a support ticket to a teammate

Step 1

In the ticket correspondence screen, to the right side of the information bar you’ll see the name of the person in your team who is currently assigned to the ticket.

To assign the ticket to a different teammate, start by clicking the Change link underneath their name.

Step 2

From the dropdown menu that appears, select the name of your teammate who you’d like to assign this ticket to.

Note: Some teammates may have a padlock next to their name and you won’t be able to assign the ticket to them until you first assign the website to them in the Permissions section of their profile. Learn how to assign websites to teammates, here.

Step 3

The name in the Assigned box on the information bar will now have changed to your teammate and you’ll see a note appear in the ticket correspondence, confirming the change.

You’ll also no longer be able to reply to this ticket, as it’s now been assigned away from you.