Delete a support ticket

Step 1

Login to your account and go to Support Tickets in the main left hand menu.

Step 2

Open the ticket you want to delete by clicking it from the All tickets screen. The ticket correspondence screen will open.

Step 3

In the top right corner, to the right of the Priority status dropdown menu, you’ll see a 'bin / trash' icon. Click this icon.

Step 4

On the next screen Glow will ask you to confirm that you definitely want to delete the ticket.

Note: Deleted tickets are permanently removed and can’t be retrieved again afterwards.

Tick the checkbox to confirm you understand and then click the Delete ticket button.

Step 5

Once the process has completed, you’ll see a success message confirming that the ticket has been deleted.