Support ticket mailbox and forwarding

When you setup the DNS settings for your Glow account, you set an email address that controls 2 things:

1. When your clients receive emails from your Glow account
2. When your clients raise support tickets to you from their email

For a reminder of this email address that you set, as well as the forwarding email address for support tickets, login to your Glow account and go to Settings > DNS & Email.

On this screen you’ll see 4 information boxes displaying:

1. The DNS connection status
2. Your white label login URL
3. The email address clients will use to raise tickets to you
4. Your Glow support forwarding email address (unique to your account) - this is where all mail from your email address in No.3 above should be forwarded to