Change priority level of a support ticket

Step 1

The priority level of a support ticket appears at the top of the ticket correspondence screen, to the right of the subject.

To change it, begin by clicking on the priority level.

Step 2

From the dropdown menu that appears, choose a different priority level by clicking once.

Step 3

You will now see that the priority level badge has changed.

A note has also been left in the ticket correspondence, confirming who changed the priority, when they did it and what level it’s been changed from and to.