Timeline

Timeline will automatically record all WordPress update and support ticket information, on a website-by-website basis. It’s a really handy way to keep a track of the activity being carried out on your clients’ websites.

Yes, using the 'Add work' button on Timeline, you’re able to add information whenever you need to. You can include the following information:

• Description of the work
• Who performed the action
• Date the action was done
• Time the action was done
• Time spent on this action
• Whether or not you want this to show on the client report

Yes you can go back and edit any manual Timeline entry if you need to.

Various support ticket actions are automatically recorded to Timeline for each of your clients’ websites:

• When your client raises a new ticket
• When your client replies to a ticket
• When a member of your team replies to a ticket
• When a member of your team closes a ticket

Yes, for each WordPress update recorded to the Timeline for your client’s website, you’ll see the version number that the update was made from and to.

Yep! For all WordPress update related activity, Glow will record the action in Timeline against that website. Let’s say you login to your client’s website and notice there’s 5 updates to run, so you run them all in WordPress while you’re there. As soon as they’re completed, they’ll show up in Glow, on the Timeline for that website.

This also goes for other actions, such as:

• Installing a plugin or theme
• Activating a plugin or theme
• Deactivating a plugin or theme
• Deleting a plugin or theme

Yep. Timeline will report on any activity performed in WordPress that concerns core, plugins and themes. So yeah, if your client deactivates a plugin or updates a theme, you’ll see a record of that in Glow. It’ll tell you what:

• What as done
• When it was done (date and time)
• Who did it (the logged in WordPress user who performed the action)

If you want to turn on the Timeline feature in your client’s account, you can do. We think it’s a really neat way of helping you prove the value of your service.

All the data is stored by us, on our servers, so there’s no impact on yours :).

Timeline is like an activity log. You’ll probably have used an activity log plugin before. The problem with them is the bloat and space they can take up on your client’s server.

That doesn’t happen with Timeline.